Sipo Cloud POS Support
Sipo system-wide support

How can we help?

Find quick answers for Sipo POS, ADMIN L, online ordering, kiosks, KDS, payments and the rest of your Sipo system.

Browse common questions Talk to support
01 / SELF HELP Find a quick answer

Check common fixes for devices, printers, payments, ordering and account access.

 02 / TICKET Tell us what happened

Send the details once and receive a support reference for your request.

 03 / LIVE CHAT Talk to a person

Connect with the Sipo team through Tawk live chat when you need direct help.
Frequently asked questions

Start with the fastest fix.

Search the common questions below. If the issue continues, raise a ticket with the exact device and error details.

I cannot sign in to Sipo. What should I check?
  1. Confirm the device is online and the email or login code is correct.
  2. Check that Caps Lock is off and retry once.
  3. Use the password-reset option where available, or raise a ticket if the account remains locked.
My POS or ADMIN L page is not loading.

Confirm the device has internet access, then close and reopen the app or browser tab. If other websites load but Sipo does not, note the time, device and any message shown before contacting support.

A receipt or kitchen printer is not printing.
  1. Check power, paper, the cover latch and network or USB connection.
  2. Confirm the correct printer is selected for the terminal and category.
  3. Restart only the affected printer, then retry one test print.
An online order has not appeared at the venue.

Check the venue’s internet connection and online-order status first. Keep the order number, customer name and approximate order time, then contact support promptly so the order path can be checked.

A menu or price change is not showing on another device.

Allow the current sync to finish, then refresh or reopen the affected screen. Confirm the change was made for the correct store, menu and ordering channel. Include those details in a ticket if it still differs.

An EFTPOS or online payment did not complete.

Do not charge the customer repeatedly. Check the terminal and payment-provider result, keep the ticket or order number, amount and time, and raise an urgent ticket if trading is affected.

What details help Sipo resolve an issue faster?

Include the business name, affected Sipo product, device or terminal name, the exact time, ticket/order number where relevant, what you expected, what happened, and the full error message.

How do I report a system-wide or trading-critical problem?

Choose “Urgent — trading is impacted” on the ticket form and open live chat. Describe how many stores or devices are affected and when the problem started.

No matching answer found. You can raise a ticket below and we’ll help.

What can we help with?

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Please submit once. A reference will appear when the request is saved.